Payment
What payment methods do you accept?
We accept Visa, Mastercard, Discover, and American Express credit cards. We also accept PayPal, although it is not currently integrated into the site. For a PayPal invoice, please email us a full parts list with part numbers and brands.
Are your payment methods secure?
Yes, all payment processing is done over HTTPS secure transmission. Your information is encrypted before being sent to the merchant processor.
Shipping
When will my order leave?
Unless otherwise noted, all orders placed by 3pm EST will leave the same day Monday through Friday. Some orders will ship up until 6pm EST. UPS and FedEx do not pick up on weekends or certain holidays.
When can I expect my order to arrive?
UPS and FedEx only pick up Monday through Friday, excluding certain holidays. Unless Saturday delivery is paid for, UPS/FedEx will not deliver packages on the weekend. Please check your order history for tracking updates and feel free to contact us for any questions.
Can I get my order delivered Saturday?
UPS and FedEx will delivery Saturday, but only if the package is shipped via a priority method (Next Day, Second day) and a $15 premium is paid. This charge is for each package, not per order. If your order must be shipped in several packages it will cost $15 per package.
Do you ship internationally?
Yes, we will ship internationally.
International orders require manual shipping calculations so our website is set to only allow US zip codes. Please send your shipping address and list of parts to sales [@] eaceuroparts.com and we'll reply with a quote.
International orders are subject to a $100 minimum order.
What shipping methods do you use?
Depending on the warehouse, we mostly use FedEx and UPS. There may be an occasional use of USPS.
Returns
How do I request a return?
All returns must be accompanied by an RA (return authorization). All packages without an RA will be returned collect. Please email sales [@] eaceuroparts.com with your order number, the parts you would like to return, and the reason for the return.
Returns must be shipped back to EAC via UPS or FedEx. We will not accept any returns via USPS.
How are warranties handled?
All items sold by EAC are warrantied by the Manufacturer and not by EAC. Alterations, abuse, racing, and improper installation will void all warranties. The warranty will not cover any indirect costs such as shipping, labor, loss of use, etc. Warranties will be at the sole discretion of EAC and the manufacturer. At times, EAC may have to wait for the manufacturer to determine whether a failure is covered by warranty.
All warranties must be accompanied by an RMA. You may receive an RMA by contacting us with your invoice number and part number(s). Any item sent without an RMA will be refused and not be honored. Warrantied parts will be replaced with the exact replacement. Refunds will NOT be given for warrantied parts.
When will I get my refund?
Refunds are normally issued 5 – 10 days after receipt of the return. It may take an additional 3 – 5 days before the refund is visible on your credit card. DO NOT inquire about your refund unless it has been at least 2 weeks since your return arrived. If you received an email receipt showing your return, contact your bank. The refund has already been processed by EAC.
What items can be returned?
There will be ABSOLUTELY NO returns on any electronic items.
The item must be new in its unopened, undamaged package.
It must have all pieces including instructions and hardware.
Special order items are not available for return.
Items that have been installed, or are returned without their packaging will not be accepted for return. EAC sells new parts and cannot resell any parts that have been previously installed or are missing their packaging.
Is there a restocking fee for my return?
Most likely, yes. Normal restocking fees average 15%, but may be higher depending on the part. If you are returning a part because you purchased the wrong one, and are ordering the correct one instead, restocking fees are often waived. We do not use restocking fees as a way to produce income, but rather to ensure money is not lost on the sale.
If the part is returned with missing pieces, damaged packaging, etc, the restocking fee may be as high as 25 - 50%.
If you have specific questions as to whether or not your return will be subject to a restocking fee, please include that question in your request for an RA. The projected restocking fee is subject to change upon the receipt of the return.