How do I request a return?
All returns must be accompanied by an RA (return authorization). All packages without an RA will be returned collect. Please email sales [@] eaceuroparts.com with your order number, the parts you would like to return, and the reason for the return.
Returns must be shipped back to EAC via UPS or FedEx. We will not accept any returns via USPS.
How are warranties handled?
All items sold by EAC are warrantied by the Manufacturer and not by EAC. Alterations, abuse, racing, and improper installation will void all warranties. The warranty will not cover any indirect costs such as shipping, labor, loss of use, etc. Warranties will be at the sole discretion of EAC and the manufacturer. At times, EAC may have to wait for the manufacturer to determine whether a failure is covered by warranty.
All warranties must be accompanied by an RMA. You may receive an RMA by contacting us with your invoice number and part number(s). Any item sent without an RMA will be refused and not be honored. Warrantied parts will be replaced with the exact replacement. Refunds will NOT be given for warrantied parts.
When will I get my refund?
Refunds are normally issued 5 – 10 days after receipt of the return. It may take an additional 3 – 5 days before the refund is visible on your credit card. DO NOT inquire about your refund unless it has been at least 2 weeks since your return arrived. If you received an email receipt showing your return, contact your bank. The refund has already been processed by EAC.
What items can be returned?
There will be ABSOLUTELY NO returns on any electronic items.
The item must be new in its unopened, undamaged package.
It must have all pieces including instructions and hardware.
Special order items are not available for return.
Items that have been installed, or are returned without their packaging will not be accepted for return. EAC sells new parts and cannot resell any parts that have been previously installed or are missing their packaging.
Is there a restocking fee for my return?
Most likely, yes. Normal restocking fees average 15%, but may be higher depending on the part. If you are returning a part because you purchased the wrong one, and are ordering the correct one instead, restocking fees are often waived. We do not use restocking fees as a way to produce income, but rather to ensure money is not lost on the sale.
If the part is returned with missing pieces, damaged packaging, etc, the restocking fee may be as high as 25 - 50%.
If you have specific questions as to whether or not your return will be subject to a restocking fee, please include that question in your request for an RA. The projected restocking fee is subject to change upon the receipt of the return.